Terms of service

The service

HomeAlbum is a private photo library for your family: your own web address, automatic backup from your phones, and tools to organize, search and share your photos. It runs on a private instance dedicated to your household — your photos are never mixed with anyone else's.

Trial and billing

Every plan starts with a 15-day free trial. You add a payment method during secure checkout, but you are not charged until the trial ends — your card is charged automatically on the exact day the trial ends. We'll remind you three days before that date. If you cancel before the trial ends, you pay nothing.

Plans are billed annually. Your subscription renews automatically each year on the anniversary of your first charge, at the same price, unless you cancel before the renewal date.

Cancelling

You can cancel any time, from a link in your email or by writing to us. Cancelling stops all future billing — you will not be charged again. Your library keeps running until your subscription end date (the end of the year you already paid for), and your photos stay available the whole time.

After your subscription end date, your library stays online for 30 more days so you can export your photos, then it is deleted.

Refunds

If you cancel during the free trial, you are never charged — no refund needed. If you cancel after a charge, the charge covers your year of service and your library runs until your subscription end date. If something goes wrong on our side — a billing error, a charge that shouldn't have happened, or an extended outage — write to us and we'll make it right, including a pro-rata refund where that's fair.

Your photos are yours — export guarantee

Your entire library exports in standard formats, originals included, for free, at any time — whether you stay or go. There are no export fees, no waiting periods, and no lock-in. Ever.

Acceptable use

Use the service lawfully, and keep it to photos and videos that belong to your household or that you have the right to store. Do not use it to store or share content that is illegal, or that infringes someone else's rights.

Availability and support

We run the service carefully, keep it backed up, and fix problems quickly — but like any networked service, it can have interruptions. We aim to be honest with you when things go wrong.

No warranty; liability cap

The service is provided "as is." We don't promise it will be uninterrupted or error-free. To the extent the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the problem arose.

Changes and contact

If these terms change materially, we'll email you at least 30 days before the change takes effect. Questions? Write to hello@homealbum.net — a real person answers.